GENERAL TRAVEL CONDITIONS
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General terms and conditions of travel in effect on 01/01/2025
Article 1: Definitions
Organiser: Bon Voyage Normandy, also referred to below as BVN;
Participant: Visitor to a trip, event, conference or similar organised by Bon Voyage Normandy on behalf of the Customer;
Traveller: the person to whom one or more services are provided on the basis of the Contract concluded between Bon Voyage Normandy and the Customer;
Customer: the legal entity or natural person who may or may not be acting in the course of his profession or business and who contacts Bon Voyage Normandy in connection with any agreement to be entered into or has entered into an agreement with Bon Voyage Normandy;
Supplier: the person or persons who, directly or indirectly, in the context of the mission to be carried out by Bon Voyage Normandy, have undertaken or will undertake to provide services and/or to make goods available to Bon Voyage Normandy, in the broadest sense of the term.
Travel Contract: the travel contract(s) concluded on the basis of a general travel contract;
Travel service: passenger transport, hire of a motor vehicle or motorbike, accommodation or other tourist service within the meaning of article 7: 500 paragraph a of the Dutch Civil Code.
Travel service provider: the service provider who carries out part of the Tour, such as assistants/hostesses/transporters/external guides/etc.) of the Organiser.
Party(ies): Bon Voyage Normandy or Customer individually or (if plural) jointly ;
In Writing: in writing or by electronic means, including email.
Conditions: these terms and conditions of sale and delivery.
Article 2 - Applicability of conditions
2.1 Deviating and additional conditions
Deviating and additional conditions must be agreed in writing. Deviating provisions in the individual contract shall take precedence over these General Terms and Conditions. If the Contract contains provisions that deviate from the General Terms and Conditions, the provisions of the Contract shall prevail.
If another agreement is subsequently concluded between the parties, the current version of the General Terms and Conditions will apply. The legislation on package travel does not apply.
The provisions of these General Terms and Conditions apply to every offer, every quotation and every Contract, as well as to all other legal relationships between the Parties in this context, unless the Parties have expressly waived the applicability of the General Terms and Conditions in writing.
Article 3 - Drawing up the agreement
3.1 Content of the offer
The Tour offered includes the services and facilities expressly described in the Organiser's quotations and publications. The content of the offer is determined exclusively on the basis of information provided by or on behalf of the Organiser. Information contained in the publications of travel service providers does not form part of the offer, whether or not a link is included in the Organiser's offer. The duration of the trip indicated is expressed in whole days, with departure and arrival days counted as whole days.
3.2 Non-binding offer
All offers (including quotations), whether made orally, in writing or via the Bon Voyage Normandy Website, are without obligation. Bon Voyage Normandy is not bound by this. Quotations apply only as an invitation to the Customer to grant an Engagement and may be revoked by Bon Voyage Normandy at any time so long as no Contract has been concluded.
The Customer must provide (1) all data, information and documents requested by Bon Voyage Normandy and (2) all other data, information and documents relevant to the preparation and performance of any Contract to be entered into, fully and correctly to Bon Voyage Normandy . Bon Voyage Normandy is not obliged to verify the accuracy of the information provided by the Customer.
3.3 Establishment of the agreement
The Agreement is entered into:
a) after the Customer and Bon Voyage Normandy have signed the Agreement; or ;
b) after the Customer has returned Bon Voyage Normandy's written and signed order confirmation; or
c) in cases where the Customer has not signed the Contract or the written order confirmation as referred to in paragraphs a and b of this clause, after the Customer has accepted Bon Voyage Normandy's offer orally or in writing; and subject to availability of the Tour.
The conclusion of the contract creates rights and obligations for the Customer and Bon Voyage Normandy. If you enrol other participants, you are responsible for their contractual obligations (such as payment of the Tour fee) as well as your own obligations. You are strongly advised to read the following terms and conditions of travel and contract carefully.
3.4 Obvious errors
Obvious errors in the offer are not binding on the Organiser. These include the offer of a price, the content of the service offered or other information which the Customer, having regard to all the circumstances, could not reasonably assume that the Organiser intended to explain. If there is reason to doubt the accuracy of the prize or information, the Customer must make enquiries.
3.5 Withdrawal by the Customer
A reservation for a trip is definitive. The Customer does not have the right to revoke the Contract. The Customer has the right to cancel the tour in accordance with the tour cancellation conditions set out in the General Terms and Conditions of Travel.
3.5.1 Terms of payment for the tour
By default, once the travel contract has been drawn up and signed, the customer is required to pay for the tour as follows:
On signing the contract: Deposit of 75 euros per tour participant
6 months before the tour: 10% of the invoice amount
3 months before the tour: 50% of the invoice amount
1 month before the tour: Final amount of the invoice
Bon Voyage Normandy reserves the right to ask the customer for an additional deposit in order to secure the booking as quickly as possible with the most popular service providers. Specific payment terms may be arranged depending on the tour and will be specified in the travel contract.
At the written request of the customer and depending on the capacity of the service providers to provide the service, Bon Voyage Normandy reserves the right to postpone the tour to a later date. In this case, the cancellation charges indicated above do not apply. However, postponement charges may be applied depending on certain factors of the tour (seasonality of the destination, increase in service provider rates, etc.) Specific cancellation conditions may be organised and will be specified in the travel contract.
3.5.2 Tour cancellation conditions
In the event of cancellation of the tour by the customer, Bon Voyage Normandy will retain the deposit of 75 euros per participant in the tour.
In the event of late cancellation, Bon Voyage Normandy reserves the right to retain the organisational costs as follows:
From the signing of the contract to 12 months before the departure date of the tour : No additional costs
Between 12 months and 4 months before the departure date: 10% of the invoice amount
Between 4 months and 1 month before the departure date: 30% of the invoice amount
Between 1 month and 7 days before the departure date: 50% of the invoice amount
Less than 7 days before the departure date: 90% of the invoice amount
At the written request of the customer and depending on the capacity of the service providers to provide the service, Bon Voyage Normandy reserves the right to postpone the tour to a later date. In this case, the cancellation fees indicated above do not apply. However, postponement charges may be applied depending on certain factors of the tour (seasonality of the destination, increase in service provider rates, etc.) Specific cancellation conditions may be organised and will be specified in the travel contract.
3.6 Liability for other Travellers & communication
The Client who enters into an Agreement on behalf of or for the benefit of one or more other Travellers is jointly and severally liable for all obligations arising therefrom. The other Travellers are each responsible for their share. The confirmation, invoice, travel documents and all other communications will only be sent to the Client who makes the reservation. The Client who books the Tour on behalf of or for the benefit of third parties is obliged - with that person's permission - to disclose the relevant personal circumstances of these other Travellers that may influence the performance of the Agreement at the time of booking. The Client who books the Tour on behalf of or for the benefit of third parties is obliged to provide these other Travellers with these General Terms and Conditions and other relevant communications.
Article 4: Obligations of the Customer and information for the organiser
4.1 The Customer is required to:
Comply fully with all instructions given by Bon Voyage Normandy, the Travel Service Provider(s) and/or Suppliers as well as government obligations.
4.2 The Customer warrants that :
a) Bon Voyage Normandy will have timely access to all useful and necessary information (such as all relevant data on Travellers, details of physical and/or mental condition(s), specific dietary requirements and/or allergies, etc. ), documents and data required by Bon Voyage Normandy to carry out the Assignment; and
b) what is provided by the Customer is correct and complete. Bon Voyage Normandy is not obliged to check the accuracy of the information provided by the Customer.
4.3 Reduced mobility, pregnant women, unaccompanied minors and illness :
Travellers with reduced mobility and their accompanying persons, pregnant women, unaccompanied minors and Travellers suffering from an illness that may have an effect on the Travel must inform the Traveller of this when the Contract is concluded or in any event as soon as possible after the Traveller becomes aware of it. the Organiser in relation to the possible consequences on the Travel and in particular on air transport. These Passengers must themselves check with the carrier whether a medical certificate is required in order to travel.
If the Customer does not fulfil or does not correctly fulfil an obligation as described in this article, the Customer will be in default without further notice and Bon Voyage Normandy will have the right to terminate the Contract with immediate effect and to immediately terminate or suspend its activities or services, without prejudice to the Customer's obligation to pay Bon Voyage Normandy the agreed compensation and damages in full.
4.4 Travel documents :
Throughout the duration of the Tour, the Customer must have the necessary travel documents for the Tour, such as passport, visa, vaccination certificates, etc. Given the great importance of this, the Customer must submit the relevant general information to the Organiser to check the applicability, completeness and up-to-dateness of the authorities and institutions. Before booking the Trip, the Customer must check whether he/she has sufficient time to obtain the necessary travel documents in relation to the possible long processing time for a request for travel documents and in particular any necessary visa. If the Customer cannot make the Trip or cannot make it in full due to a lack of valid, complete and correct travel documents, the resulting costs will be borne entirely by the Customer.
4.5 Information on insurance
Before the Contract is concluded, the Organiser will inform the Customer about the possibility of taking out event, cancellation, accident and travel insurance. The Organizer may require such insurance if the Customer has been informed of this in writing before the Contract is concluded.
Article 5: Remuneration, invoicing and payment
5.1 All charges are in Euros, excluding sales tax and other government levies, unless expressly stated otherwise.
5.2 Unless otherwise agreed in writing, payment by the Customer must be made within 14 (fourteen) days of the invoice date.
5.3 If the Customer fails to pay one or more invoices on time, the Customer will be put in default immediately. In this case Bon Voyage Normandy has the right to suspend its obligations under the Agreement or to dissolve the Agreement in whole or in part. In addition, Bon Voyage Normandy has the right to cancel or dissolve other contracts already concluded. Except where the Customer is a consumer, Bon Voyage Normandy also has the right to charge interest of 1% per month on the amount due for the period during which the Customer is in default. If the applicable legal (commercial) interest rate is higher than this percentage, the legal (commercial) interest rate shall apply. In addition, part of a month is counted as a full month when calculating interest.
5.4 Bon Voyage Normandy's claim for payment by the Customer is immediately due and payable as soon as: a) a payment deadline is exceeded; b) the Customer has gone bankrupt or a petition has been filed or a suspension of payment has been applied for; c) seizure is being or has been carried out on the Customer's assets or claims; d) the Customer (company) is dissolved or liquidated; e) the Customer (natural person) applies for admission to a judicial composition, is placed under guardianship or dies.
5.5 All extra-judicial and judicial costs incurred by Bon Voyage Normandy as a result of the Customer failing to meet its payment obligations or other obligations which the Customer has under the Contract and/or these Terms and Conditions will be borne by the Customer.
5.6 All prices are based on the circumstances at the time of entering into the Contract. If these circumstances subsequently change, Bon Voyage Normandy is entitled to increase the agreed tariff(s) by the amount by which the prices have been increased. Bon Voyage Normandy will announce a change to the agreed fee(s) in writing, stating the additional costs. These circumstances include, but are not limited to: changes in tax charges, excise duties, changes in currency and/or exchange rates.
5.7 If the Agreement has been concluded with more than one Customer, each Customer is jointly and severally liable for the payment of all sums due and arising from the Agreement.
5.8 The Customer, who is not a consumer, is not entitled to suspend its payment obligations or to settle its claims against Bon Voyage Normandy.
Article 6 - Non-Payment, Subcontracting, Changes, Extra Work and Mediation
6.1 Bon Voyage Normandy has the right to sub-contract the implementation of the Contract in whole or in part to one or more third parties.
6.2 If the Customer, after the conclusion of the Contract but prior to the actual performance of the Assignment, wishes to make changes to the Contract in respect of (the performance of) the Assignment, it must inform Bon Voyage Normandy of such changes in writing. These changes will only take effect if they have been accepted in writing by Bon Voyage Normandy. The costs of any changes requested by the Client will be borne by the Client.
6.3 If a change to the contract results in an agreed delivery period being exceeded, this period will be extended indefinitely unless otherwise agreed in writing. Any such extension and any associated costs and damages shall be borne solely by and at the risk of the Customer.
6.4 Bon Voyage Normandy has the right to use equivalent third parties instead of the Suppliers and/or Travel Service Providers engaged or to be engaged in accordance with the Contract. In this case, the Customer has no right to terminate the Contract or to receive any compensation. In such a case, Bon Voyage Normandy will consult as far as possible with the Customer on the third party to be engaged.
6.5 If Bon Voyage Normandy provides mediation services to the Customer, such as reaching an agreement between the Customer and a third party, Bon Voyage Normandy is expressly not liable for any damages suffered by the Customer as a result of the inability to reach an agreement with a third party, nor for any damages suffered by the Customer as a result of the actions of that third party. Mediation only includes the mediation itself and payment. It does not include advice or analysis on the quality of the service or the financial situation of the third party.
Article 7: Meals and Drinks
7.1 Where the Parties have agreed that Bon Voyage Normandy will provide meals and/or beverages (for example by providing catering services and/or making reservations at catering establishments), the number of persons specified in advance by the Customer to Bon Voyage Normandy , to which this applies, shall be binding.
7.2 Bon Voyage Normandy cannot guarantee that the Supplier engaged by Bon Voyage Normandy (and/or other third parties, such as catering establishments) in connection with the provision of meals and/or beverages, complies with all statutory quality and food safety requirements.
Bon Voyage Normandy is never liable to the Customer and/or third parties for damages caused by the violation of quality and food safety regulations, unless this is contrary to mandatory laws. The Customer indemnifies Bon Voyage Normandy against any liability in this respect.
Article 8 - Modifications and cancellation by the Customer
8.1 Amendments
The Client who has booked the Tour may request the Organiser in writing to amend the Contract. The Organiser is not obliged to do so. The Organiser will inform the Customer of the new price of the Tour. If the Client accepts the amendment costs, the new travel price and the amendment costs are due. If the new travel price is lower than the original travel price, the difference will be deducted from the change costs due.
8.2 Adjustment of departure date
A change of departure date at the customer's request does not constitute a change, but a cancellation. A new contrat will be edited for the new tour with new dates.
Article 09 - Price changes
09.1 Price changes
The Organiser reserves the right to increase or change the price of the trip in respect of agreements already made due to changes in the price of the (travel) services purchased, taxes or charges of third parties not directly involved in the execution of the trip and/or changes in exchange rates. The organiser will inform the customer.
Article 10 - Modifications by the Organiser
10.1 Changes
The Organizer has the right to unilaterally alter the content of the agreed (travel) services and the travel programme before the start of the tour, unless the alteration seriously affects the essence of the tour. The Organiser will inform the customer verbally or in writing.
Article 11 - Cancellation by the Organiser
11.1 Cancellation
In the event of force majeure, i.e. unavoidable and extraordinary circumstances, the Organizer may terminate the Contract before the start of the Tour and refund to the Customer the sums paid for the Tour less any sums not received by Bon Voyage Normandy from the service providers or suppliers and less reasonable compensation for work already carried out by Bon Voyage Normandy. Bon Voyage Normandy does not owe any compensation. Costs incurred by the Customer for insurance and services not included in the Contract, such as vaccinations, visas, purchase of equipment and, if not included in the Tour, air travel, tickets, accommodation etc. will not be refunded.
11.2 Cancellation by the Client
If the Client or Participant does not meet the pre-defined conditions of participation or if incorrect or incomplete information on experience, skills, physical or mental condition or other relevant matters is provided by or on behalf of the Client, the Organiser has the right to terminate the Agreement. This does not affect any other rights of the Organiser.
Article 12 - Liability
12.1 Bon Voyage Normandy is not responsible for the execution of services such as flights, activities, local transport and hotels. In particular, Bon Voyage Normandy is not responsible for the execution if the tour cannot take place due to a situation of force majeure.
Article 13 - Confidentiality
13.1 Unless otherwise agreed in writing, the Customer is required to maintain absolute confidentiality in respect of all data, information and documents received by it from Bon Voyage Normandy in the course of the performance of the Contract. This does not apply if the Customer is required to disclose information on the basis of a legal obligation or court order. The Customer will inform Bon Voyage Normandy immediately.
13.2 The Customer also imposes the obligation referred to in paragraph 1, where applicable, on its employees or other third parties involved, the Customer guaranteeing to Bon Voyage Normandy that the parties involved will respect this obligation of confidentiality.
Article 14 - Liability, compensation and exemption
14.1 Attribution and force majeure
Under no circumstances shall the Customer be entitled to compensation for any damage suffered by the Customer as a result of the non-compliance, insofar as the non-compliance is due to:
-the Customer or the participants ;
- the actions or omissions of the Travel Service Provider or the Supplier
-third parties not directly involved in the performance of the Contract;
- unavoidable and extraordinary circumstances.
If Bon Voyage Normandy is prevented from fulfilling its obligations due to force majeure, Bon Voyage Normandy will be released from its obligation to fulfil the Contract for as long as the period of force majeure lasts. Force majeure includes, but is not limited to: any shortcomings attributable and not attributable to the (legal) persons used by Bon Voyage Normandy in the performance of the Contract, such as travel service providers and suppliers, strikes, illness, technical defects, (air) traffic disruptions, energy disruptions, changes in regulations, government measures, (threat of) terrorism, extreme weather conditions, frost, natural disasters, war and/or threat of war.
Force majeure also includes (technical) malfunctions in the systems used to register the travel service(s), changes to the contract made by the travel service provider and/or cancellation by the travel service provider.
Any delays in the execution of the trip and in particular the transport will be charged to the customer.
14.2 Exclusion of liability
Any liability of the organizer for damage not covered by his liability insurance is limited to a maximum of €10,000, unless this is contrary to mandatory law and without prejudice to the other exclusions of liability in the general terms and conditions. Liability for consequential damages, including loss of travel pleasure and the consequences of late return of the customer's personnel, is excluded.
14.3 Exclusion of liability under EU treaty or regulation
If the Organizer may be held liable for any damage, including damage resulting from the death or bodily injury of the Traveler, such liability will in any event be limited or excluded to the extent permitted by the relevant international treaties and/or EU regulations relating to Individual Travel Services.
14.4 Insured damage
The Organizer is not liable for damage caused to the Customer which is covered, should have been covered or could reasonably have been covered by insurance, such as health, accident, travel or cancellation or event insurance.
14.5 Expiry period
All Customer claims for damages expire one year after the Trip or, if the Trip did not take place, one year after the scheduled start date. Participant claims expire one year after they arise.
14.6 Bon Voyage Normandy shall not be liable under any circumstances:
a) damage caused by its subordinates and/or third parties engaged in the performance of the Contract ;
b) damage caused to the Customer and/or third parties as a result of the loss, theft and/or damage of items belonging to the Customer and/or third parties; c) damage caused to the Customer and/or third parties due to incorrect and/or incompetent use by the Customer, its staff and/or third parties engaged by it of items made available by Bon Voyage Normandy; and
d) damage caused to the Customer and/or third parties resulting from defects in the service resulting from incorrect and/or incomplete information obtained from the Customer, as well as from the fact that the information was not obtained or was not obtained in time. from the Customer.
14.7 The Customer is liable for all damages (direct and indirect) suffered by Bon Voyage Normandy as a result of (i) the Customer's failure to comply with one or more of its obligations under the Contract and/or these Conditions, (ii) the actions (including illegal actions) of the Customer's staff and/or third parties engaged by it and (iii) third parties who have come into contact with any equipment loaned and/or hired by Bon Voyage Normandy to the Customer and/or by Bon Voyage Normandy in connection with goods used for the performance of the Contract. The Customer is obliged to take out appropriate insurance for the aforementioned liability and will provide access to the policy and policy conditions on first request.
14.8 The Customer shall indemnify Bon Voyage Normandy against all third party claims in respect of the damages referred to in clause 15.7 and/or the damages for which the Customer is liable under the provisions of clause 15.6. The Customer shall indemnify Bon Voyage Normandy and/or the relevant third party owner of the goods for any damages, including all legal costs incurred by Bon Voyage Normandy and/or the relevant third party, which may result from any third party claims.
14.9 The foregoing provisions do not affect any liability under mandatory law.
Article 15 - Customer obligations
15.1 Conduct and compliance with instructions
The Customer and participants must act reasonably
Travellers are required to follow all instructions given by the organizer and travel service providers in order to ensure the smooth running of the trip.
15.2 Consequences of non-compliance - exclusion from participation
If instructions are not complied with, or if a customer/participant causes a nuisance, the organizer or travel service provider/supplier has the right to partially or fully refuse the customer/participant any further participation in the trip or travel service. In such a case, the customer is not entitled to any refund. Any additional costs incurred as a result will be borne by and at the risk of the Customer.
15.3 Warning
Before being excluded from participation, the Customer/Participant will first receive an oral or written warning. A warning is not required if this cannot be demanded of the Organizer or Travel Provider in view of the circumstances of the case, taking into account the behaviour of the Customer/Participant.
15.4 Customer's liability
The Customer is liable for any damage caused by his or her own conduct and that of the Participants, for non-compliance with the obligations of this Article or for any damage that could otherwise be imputed to them. The Customer indemnifies the Organizer against claims by Travel Service Providers or third parties involved in the Tour for damage caused by or attributable to the Customer/Participant.
15.5 Checking the time of the return journey
The Customer must verify the exact departure time no later than 24 hours before the scheduled start of the return journey.
15.6 Formal health requirements
The Customer must comply with all health requirements applicable to the destination (and transit countries). Governments may change these requirements without notice. The consequences of such changes are at the Customer's risk.
15.7 Measures taken by service providers
Travel service providers may take all reasonable measures and require the Customer's cooperation, in particular to prevent and combat calamities, limit health risks, prevent damage or comply with government regulations. If the Customer fails to comply with such measures or instructions, the Customer may be denied access to the Travel Service.
Article 16 - Destination
The destination and the tour are considered accepted by the Customer if the Customer :
a) has accepted Bon Voyage Normandy's offer; and
b) has not made use of the inspection stay option; and
c) the travel contract has been signed by Bon Voyage Normandy.
Article 17 - Complaints
17.1 Information
The Organizer will provide emergency contact information for the Organizer prior to the start of the Tour.
17.2 On-site report
If the Customer believes that the Tour has been conducted in a non-compliant manner, he/she must report this non-compliance immediately, but in any case during the Tour, to the relevant Travel Provider so that a solution can be found. If the Tour Operator's tour guide is present on site, the complaint must also be reported immediately to the tour guide. If there is no tour guide on site, the complaint must also be clearly reported to the Organizer. This notification can be made by WhatsApp, SMS, telephone or e-mail.
17.3 Reporting unresolved claims after return
All complaints which, in the Customer's opinion, have not or have not been fully resolved or compensated for during the Trip, must be submitted to the Organizer in Writing, stating the reasons, no later than one month after return.
17.4 Consequences of failure to report non-compliance or complaint or failure to report in a timely manner. Complaints not received in time after your return will not be processed.
17.5 Complaints concerning the amount of the invoice must be made in writing and directly to Bon Voyage Normandy within fourteen (14) days of the day on which the invoice was sent, failing which the Customer's right to complain will lapse.
17.6 The processing of complaints does not affect the Customer's obligation to pay.
Article 18 : Termination and suspension
18.1 Bon Voyage Normandy has the right to dissolve or terminate the Agreement in whole or in part with immediate effect, without further notice or judicial intervention, or to suspend further performance of the Agreement, at its own discretion, if:
a) the Customer is in default of any of its obligations under the Contract and/or these General Terms and Conditions; or
b) after the Contract has been concluded, information has come to Bon Voyage Normandy's attention which gives good reason to fear that the Customer will be unable to fulfil its obligations; or
c) the Customer is declared bankrupt and/or a petition for bankruptcy is filed; or
d) the Customer requests a suspension of payment; or
e) the Customer (natural person) is placed under guardianship or dies; or
f) the Customer's legal entity is dissolved or the Customer's company is wound up. In the aforementioned cases, Bon Voyage Normandy's claims against the Customer are immediately due and payable, without prejudice to Bon Voyage Normandy's right to claim full compensation.
18.2 The provisions of paragraph 2 of this Article do not affect Bon Voyage Normandy's right to terminate the Agreement for other important reasons as referred to in Article 7:408 of the Dutch Civil Code.
Article 19: Specific obligations and guarantees of the Customer where the Contract involves the provision of Travel Services
19.1 When concluding a Travel Agreement, Bon Voyage Normandy may impose the condition that the Customer takes out travel insurance for all Travellers and/or each Traveller individually. If Bon Voyage Normandy has imposed this condition, the Customer and/or Traveller must demonstrate that he/she meets this condition on first request. Should the Customer and/or Traveller fail to meet the aforementioned condition, the Customer and/or Traveller will be liable for any (financial) consequences arising therefrom.
19.2 Bon Voyage Normandy accepts no responsibility for the acts and/or omissions of third parties (such as Travel Service Providers), nor for the accuracy of information provided by or on behalf of Travel Service Providers or other third parties, such as, but not limited to, photos, brochures, advertisements, websites, social networks, etc.
19.3 If and to the extent that the Travel Service Provider makes any changes to the Travel Services established for the Customer, or cancels such Travel Services, Bon Voyage Normandy shall not be liable to the Customer for any damage or inconvenience to the Customer resulting therefrom.
19.4 Bon Voyage Normandy will use its reasonable endeavours to find alternatives to modified and/or cancelled Travel Services, without being able to guarantee this. The other parts of the Agreement remain in force.
19.5 The Customer shall obtain the necessary information from the relevant authorities concerning (inter alia) passport requirements, visas, other (customs) formalities, health risks, etc., or shall ensure that the Traveller does so.
19.6 Bon Voyage Normandy will assume the role of mediator in disputes between the travel service provider and the customer concerning the execution of the travel service without becoming a party to the dispute itself.
19.7 If the complaint cannot be resolved satisfactorily on the spot, it must be submitted in writing, stating the reasons, to the travel service provider(s) or to Bon Voyage Normandy as soon as possible, but no later than one month after return. Bon Voyage Normandy will forward the complaint - insofar as it relates to the performance of the travel service(s) - to the travel service provider(s) for further processing.
19.8 Without prejudice to the provisions of Article 13, Bon Voyage Normandy is never liable for any damage suffered by the Customer or the Traveller in connection with the Traveller's exercise of his profession or business when purchasing a Travel Service.
19.9 The consequences of a Pandemic (COVID 19) or other pandemic will be borne by the customer. Bon Voyage Normandy does not bear these risks. Bon Voyage Normandy also assumes no risk for persons who become ill during the trip and are therefore unable to return, nor for repatriation. The Customer is responsible for participants in the negative test and/or vaccination check. The customer will not receive any funds that we do not recover. Work done in preparation for the trip will be invoiced.
Article 20 - Other provisions
20.1 The Customer is not entitled to transfer its obligations and/or rights under the Contract in whole or in part to third parties.
20.2 The invalidity of any provision of the Contract and/or of these General Terms and Conditions between the Parties (and therefore also of the General Terms and Conditions) shall not affect the validity of the other provisions of the Contract. In the event of the invalidity of any provision, the Parties will enter into a new agreement in relation to the subject matter of the provision in question which comes as close as possible to the intention of the Parties.
20.3 Bon Voyage Normandy has the right to unilaterally amend the Terms and Conditions at any time. The amended version of the Terms and Conditions will only apply once the Customer has received a copy and has accepted and signed it (digitally).
20.4 Rights of third parties
Subordinates, assistants and other third parties involved in the performance of the Contract may invoke the provisions of the Contract and these Conditions (including exclusions of liability) against the Customer.
20.5 Substitute provisions
If mandatory law prevents the validity of any provision of these General Terms and Conditions or if a provision is invalidated, such provision shall be deemed to have been transformed into a valid provision which comes as close as possible to the original intention in terms of content and scope.
20.6 Applicable law
The offer, the Contract and the performance of the Contract are governed exclusively by Dutch and French law under the aegis of European law.
20.7 Place of jurisdiction
The Dutch and French courts shall have exclusive jurisdiction.